CX for Experts
In this free instant download, unlock 39 pages of tactical tips from ecom experts that will take your brand’s CX and retention to the next level.
What's inside
Unlock revenue potential and keep customers coming back with expert insights. Get effective tips such as A/B testing for upsells and cross-sells (inspired by Moon Juice's +131% add-on revenue increase) and Klaviyo's quick actions (as seen with Beekeeper’s Naturals which led to a 63% surge in monthly subscription revenue).
Subscriber Retention Aftercare
More about GINA
Gina Perrelli
Gina is the co-founder and CEO at Stay Ai, which turns your subscription program into a performance marketing channel. Gina’s a Swiss army knife for helping clients acquire new subscribers, increase average order values, and deliver an incredible subscriber experience.
Trends for Personalizing Your CX to Drive Growth
More about JESS
Jess Cervellon
Jess is a Fractional CMO and previously the VP of Customer Experience at Feastables. With over a decade of experience, she's changing the marketing game by hyper focusing on the customer's journey throughout the brand experience. She's helped a ton of SaaS and DTC companies build award-winning brands and go-to-market experiences.
Retention Marketing is More Than Just SMS and Email
More about RON
Ron Shah
Ron is the CEO of Obvi, EY Entrepreneur Of The Year® 2022, and a co-host of Chew On This podcast. With over a decade of experience in accounting, finance, and ecommerce, he has successfully completed enterprise-scale projects involving technology conversions, re-branding, custom CRM development, report design, and release management.
How CX Can Seriously Boost LTV
More about Eli
Eil Weiss
Eli is the VP of Retention Advocacy at Yotpo, previously the Sr. Director of Customer Experience & Retention at Jones Road Beauty. With a decade-long experience in building and operating top DTC brands, like OLIPOP & Simulate, there's one thing he knows for sure: you have to put the customer first.
CX Hacks to Grow Community & Boost AOV
More about alexa
Alexa Kilroy
Alexa’s the Director of Marketing FERMÀT (previously at Stay Ai), and she helps brands and tech companies increase ROI with compelling marketing strategy, creative, copy, and branding. With five years in ecommerce, Alexa leads a team at Stay Ai, a cutting-edge subscription management platform focused on growth and performance.
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