Sub-Processors List
Updated May 1. 2023
Background
Customer personal data is initially processed by Tapcart Inc. Tapcart engages sub-processors in accordance with our Data Processing Addendum. If you are a Tapcart merchant you should contact Tapcart for more information.
Subprocessors are broken into two categories in this document:
- Core Subprocessors handle data that is necessary to operate our product.
- Merchant Subprocessors handle data that is used to conduct business on your behalf.
Both uses of data are in accordance with the use cases described in section 3.1 of the DPA.
Core Subprocessors
Core Subprocessors are subprocessors we use to operate our product.
Subprocessor
Services Provided
Location
Data Processed
Google Cloud Platform
Cloud hosting
United States
Information associated with delivery of app content and services
Amazon AWS
Cloud hosting
United States
Information associated with delivery of app content and services
Mongo Atlas
Cloud data storage
United States
All platform data
Bugsnag
Error Logging
United States
Information associated with delivery of app content and services
Cloudflare
Error and general platform Logging
United States
Information associated with delivery of app content and services
Cloudflare
Load balancing, CDN, and DDoS protection
United States
All service responses that do not contain any personal information
Merchant Subprocessors
Merchant Subprocessors are subprocessors we use to maintain our relationship with merchants, support them on our platform, and drive success within our product.
Subprocessor
Services Provided
Location
Data Processed
Salesforce
Customer Retention Management
United States
Merchant data as needed to provide services and support customers
Hubspot
Customer Retention Management
United States
Merchant data as needed to provide services and support customers
Inflection
Customer Retention Management
United States
Merchant data as needed to provide services and support customers
Gainsight
Customer Success Tools
United States
Merchant data and activity as needed to provide customer support and success
Outreach
Sales Engagement Platform
United States
Merchant data as needed to provide customers with relevant advertising.
Google Workspace
Internal company infrastructure
United States
Merchant data as needed for communication
DocuSign
Contracts
United States
Merchant signature and contract or subscription details
Chorus (ZoomInfo)
Sales and Customer Success Performance Platform
United States
Merchant data as needed to provide services and support to customers
Xero
Financial services
New Zealand
Personal and financial data necessary to provide some billing services
Stripe
Financial services
United States
Personal and financial data necessary to provide some billing services
Twilio / Sendgrid
Notification services
United States
Personal data necessary to provide SMS notifications
Segment (Twilio)
Data analysis
United States
Personal data necessary to provide analytics on merchant activity
Satismeter (ProductBoard)
Customer Success Performance Platform
United States
Merchant data as needed to provide services and support to customers
Zendesk
Customer Service Platform
United States
Merchant data as needed to provide services and support to customers
Census
Data warehouse interchange
United States
Merchant data as needed to provide services and support to customers
Zapier
Sales and Customer Success automation
United States
Merchant data as needed to provide services and support to customers
ChiliPiper
Marketing Automation
United States
Merchant contact as needed to schedule meetings and demos
AppCues
Product Onboarding
United States
Merchant activity as necessary to ensure product adoption and onboarding
Customer.io
Customer Communication
United States
Merchant email and activity necessary to send product updates
Fullstory
Customer Experience Platform
United States
Merchant activity as necessary to provide customer support
Google Analytics
Data analysis
United States
Personal data necessary to provide analytics on user activity
Grow (Epicor)
Data analysis
United States
Merchant data necessary to provide business intelligence
Amplitude
Data analysis
United States
Personal data necessary to provide analytics on merchant activity
LaunchDarkly
Feature experimentation
United States
Merchant Identifiers and activity on web products
Apollo
Prospect Enrichment
United States
Merchant data necessary to provide business intelligence
Seamless
Prospect Enrichment
United States
Merchant data necessary to provide business intelligence
Clearbit
Advertising and Prospect Enrichment
United States
Merchant and personal data as needed to provide customers with relevant advertising
Advertising
United States
Merchant and personal data as needed to provide customers with relevant advertising
Spiff
Financial services
United States
Merchant data necessary to run sales operations
Meta
Advertising
United States
Merchant and personal data as needed to provide customers with relevant advertising
Advertising
United States
Merchant and personal data as needed to provide customers with relevant advertising
VWO (Wingify)
Website optimization
India
Activity on marketing website
Store Leads (Lochside Software)
Prospect Enrichment
Canada
Merchant data necessary to provide business intelligence
